Average Reviews:
(More customer reviews)I paid extra and purchased a new Brother brand toner because I wanted to be sure I had no problems. In spite of that, the Cyan cartridge leaked in the machine. I called Brother support: I was instructed to perform several procedures (most of which I had already done) to confirm the printer was okay. After weeks of back and forth, I was told that the toner and the printer were out of warranty. I was welcome to pay the authorized service shop to inspect and clean my printer, and was advise that I was stuck with the leaking toner. Very frustrating. . . . Fast forward to the end: with the assistance of Amazon's customer support, we were able to get the toner replaced. The replacement cartridge (and three passes at cleaning my printer) solved the problem.
Lessons learned:
1. purchase your toner cartridges just before you install them - don't let them sit on the shelf long enough to risk going over the 90 day warranty
2. I can't rely on Brother customer / technical support for urgent resolution or problem ownership. Local support is only through authorized service shops. If you aren't willing to deal with that, then consider a service contract.
3. Amazon's customer support is outstanding. Consider engaging them if your seller, vendor, or manufacturer fails you on a product you bought through Amazon. Be sure to document all of your interactions.
I will probably still purchase Brother toner (from Amazon), but will not assume they are perfect. I will be sure to install them within 30 days of receipt. My page volume is low enough that paying a little extra for a new cartridge is not a big deal.
Click Here to see more reviews about: Brother Intl CYAN TONER CARTRIDGE ( TN04C )
BRTTN04CFor demanding applications, select a cartridge that delivers the best performance: Brothertoner. Each cartridge produces solid blacks and vibrant colors for eye-catching graphics. Reduce downtime and increase productivity with a cartridge that is easy to install or replace. Every cartridge offers a fine quality that everyone should experience. Global Product Type: Inks & Toners; Supply Type: Toner; Color(s): Cyan; Device Types: Laser Printer.PRODUCT DETAILS: -Supply Type: Toner. -Replacement For: . -OEM/Compatible: OEM. -Global Product Type: Inks & Toners-Toner. -Post-Consumer Recycled Content Percent : 0 pct. -Page-Yield : 6600. -Coverage Percent : 5.00 pct. -Device Types: Laser Printer. -Color(s): Cyan. -Pre-Consumer Recycled Content Percent : 0 pct. -Total Recycled Content Percent : 0 pct. -Remanufactured: No. Warranty: Manufacturer's limited 90-day warranty.
Click here for more information about Brother Intl CYAN TONER CARTRIDGE ( TN04C )
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